Accessibility Training

The purpose of this course is to educate the trainees on Ontario’s accessibility laws. These laws are designed to remove barriers to accessibility for the purpose of improving access and opportunities for individuals with who have disabilities.

This course provides an overview of:

  • the Ontario Human Right Code as it applies to people with disabilities
  • the Accessibility for Ontarians with Disabilities Act and the standards created within it
  • the integrated Accessibility Standards Regulation

This program is created to help you and your company interact and communicate with people who have various disabilities as well as understand what to do if someone is having difficulty accessing a service.

COURSE OUTLINE

  • CATEGORIES OF DISABILITIES
  • BARRIERS TO ACCESSIBILITY
  • ONTARIO ACCESSIBILITIY LAWS
  • IMPORTANCE OF ACCESSIBLE INFORMATION AND COMMUNICATION
  • ACCESSIBLE EMPLOYMENT STANDARDS
  • ACCESSIBLE CUSTOMER SERVICE STANDARDS
  • SERVICE ANIMALS
  • SUPPORT PERSONS
  • CUSTOMER SERVICE TIPS

COURSE LENGTH: UP TO 5 Hours

TESTING: Passing Grade of 80 percent

Upon passing and completion the trainee will receive a wallet card.

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